According to the Department of Transportation, each day in the U.S. about 17,250 car accidents occur, equating to an abundance of insurance claims. Claims departments are bombarded with calls and emails on a daily basis that take valuable time to solve. Chatbot technology can save insurers time, money, and stress by bearing the brunt of the customer service load.

With chatbot solutions, insurance companies can allow customers to file a claim, chat with an assistant, and schedule an appointment with no human interaction. The shift from human customer service representatives to artificial intelligence provides customers with accurate, fast, data anytime and anywhere while decreasing the workload on employees. Companies across the globe are testing chatbot technology and reaping the benefits.

Amtrak saved over $1 million is customer email costs and saw a 30 percent increase in revenue per booking after enacting chatbots. Globe Telecom, a telecommunications company, boosted employee productivity by over 350 percent. They also saw a 50 percent decrease in call volume and a 22 percent increase in customer satisfaction. Fifty-five percent of consumers are open to using chatbot technology to make communication easier.

Eighty-nine percent of customers express frustration when switching between channels of communication. Chatbots offer customers and insurers a one-stop platform that provides fast, data-driven communication. Using keyword matching, structured phrase matching, and predictive behavior, artificial intelligence helps a customer find what they need. Insurance industry leaders looking to increase customer engagement and decrease costs can look to chatbots as they continue to grow in popularity.

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