Through modernization, numerous FinServ and Insurance (FSI) organizations are able to create a better customer experience. Between digital applications and artificial intelligence (AI), there are many ways to improve satisfaction ...

Seven months ago we couldn’t imagine just how different 2020 would be. While the pandemic has changed all sectors of the economy, it has truly disrupted banking and financial services. ...

Experience is important. We’re not talking about the years stacked on your resume, but the feelings and memories that come from interacting with someone or something. In the past, customer ...

It should come as no shock to our readers that the editorial staff at the Insurance Tech Insider – a group of nerds…err…individuals that quite literally derive pleasure from talking ...

The insurance industry is experiencing some unique and interesting trends when it comes to acquiring and retaining customers. In the past, the key differentiators for a company were its products ...

The trustworthiness of our financial institutions is something that has been on the rocks for a while, especially following the financial crisis of 2008. In fact, a recent statistic from ...