AI Makes its Move in FSI to Improve Customer Service
We published this article a few months ago and since then the interest in AI in the financial services and insurance sector has continued to grow. So, in the interests ...
Tag: Sitecore
Digital Content – The Missing Link in Your Portfolio (Part 2)
Within the FinServ and Insurance (FSI) sector, there has been a dramatic shift where digital strategies are driving a deeper customer experience (CX) through next-gen innovations and AI. Though for ...
Digital Content – The Missing Link in Your Portfolio (Part 1)
Within the FinServ and Insurance (FSI) sector, there has been a dramatic shift where digital content and strategies are driving a deeper customer experience (CX) through next-gen innovations and AI. ...
Modernization is Leading the Way to Improve Customer Experience Among FSI Organizations
Through modernization, numerous FinServ and Insurance (FSI) organizations are able to create a better customer experience. Between digital applications and artificial intelligence (AI), there are many ways to improve satisfaction ...
UnitedHealthcare Survey Finds Consumers Turning to Digital for Insurance Information
According to a recent survey by UnitedHealthcare, the Consumer Sentiment Survey, more and more consumers are embracing digital technology when it comes to healthcare. The survey found that 37 percent ...
2021 FinServ and Insurance Industry Outlook: 4 Trends and Themes to Expect
Over the past year, the FinServ and insurance organizations (FSI) had to shift their business strategies because of the COVID-19 pandemic. The recent Sitecore survey, AI & Digital Transformation: How ...
Only One-Third of FSI Organizations are Widely Adapting AI – What is Everyone Else Missing?
A new year means new changes. In 2021 the most anticipated change for the Financial Services Industry (FSI) is in customer experience, according to findings from a recent Sitecore survey, ...
Personalization is the Key to Growing Financial Services Equity and Loyalty
The financial services industry is experiencing a time of transformation. As customers increasingly turn to digital platforms to handle everything from banking to insurance claims, organizations are finding that their ...
Self-Service is on the Rise: CWB Financial Group is Capitalizing on Digital Engagement
The pandemic has changed how customers interact with organizations – and for the financial services and insurance industry (FSI) – this means an increase in digital consumption. According to a ...
According to HSBC CX and Personalization will Drive Success After COVID-19
Technology will be key to helping financial institutions find the right, data-driven way to communicate effectively with their customers. Creating a solid personalization plan to ensure banks are sending the ...
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